Terms of Service

Last updated: January 2024

Service Agreement

By using our services, you agree to these terms and conditions. Our services include leather cleaning, repair, alteration, and restoration services for personal items submitted to Poofy Puffin Upholstery Place.

Estimates and Pricing

We provide free estimates for all services. Final pricing may vary based on the actual condition of items when examined in detail. We will always communicate any pricing changes before proceeding with work.

Turnaround Times

Estimated turnaround times are provided at the time of service acceptance. These are estimates and not guarantees. Complex restoration work may require additional time based on the specific requirements discovered during the process.

Customer Responsibilities

Customers are responsible for providing accurate information about item condition and any existing damage. Please disclose all known issues with your leather items before service begins.

Pickup and Storage

Items must be picked up within 30 days of service completion. After 30 days, a storage fee may apply. Items not picked up within 90 days may be disposed of or donated.

Limitation of Liability

Our liability is limited to the cost of the service provided. We strive for excellence in all work performed and stand behind our craftsmanship.

Contact Information

For questions about these terms, please contact us at info@elitemcw.com or call (907) 283-8393.